General Process

Strategies to keep participants engaged and re-engaged? (And are there different methods for small groups vs. plenary sessions?)

Real-Life Cases

Ideas

Annabelle: In zoom classes, I noticed a successful way of refocusing my attention was when profs frequently use the polling tool to ask questions (even if they are unrelated to the discussion topic). This forced me to focus on the class and to use my brain instead of just blanking out while listening. 

“Xavier: It’s not only how to keep people engaged, but to assume that they will disengage after some amount of time — and think of how to get them back.
Volkan: mention this explicitly to participants: that we know this is a long time to stay engaged.
Carson: put a clock on the screen at all times, including for breaks”

What physical materials were sent to participants? (e.g., post-it notes, posters, pens, notebooks)

Real-Life Cases

Pandora Ellis: pack of “small things” delivered to participants homes

Forum by the Rev. Gregg Kaufman: A week before the forum materials were sent out which included an issue guide and step by step zoom/ computer software instructions with pictures. https://www.nifi.org/en/maura-casey-common-ground-action-cga-and-zoom-technologies-deliberation-era-covid-19

DemocracyC0 designed a 10 page briefing paper that covered how to use Zoom and who to call for any assistance. This was designed to accommodate the least tech savvy jurors. https://facilitatingpublicdeliberation.libsyn.com/episode-13-online-deliberation-a-case-study-with-emily-jenke

Charrettes Go Virtual: Missoula: Create Day by day summaries to send to participants of everything covered during the sessions and what was on the schedule the next day. (See clip at 27:24) https://www.youtube.com/watch?v=0h8tVs68iO4&feature=youtu.be

Ideas

Strategies for learning-styles accessibility (i.e., visual, auditory, kinetic, etc.)

Real-Life Cases

Ideas

Technologies

Technology Team to support

Strategies for “real space” distractions, eg separate room, kids, pets

Real-Life Cases

Pandora Ellis: phone call with the family

Ideas

Mel and Pandora: Having more than one person take part. Can shoulder it better. Can manage family space better. Family support for participant? Idea of recruiting families (small clusters of people)

Ice breakers

Real-Life Cases

Ideas

Smaller groups calls/ Individual Phone Calls

Screen managing (how to see peoples’s faces and also other materials?

Real-Life Cases

Ideas

SKILLS TRAINING PHASE

Technologies

Tecnhology Team to support

How to take care of privacy and confidentiality?

Real-Life Cases

Ideas

The risks in an online environment are bigger.

Technologies

Tecnhology Team to support

What NOT to Use/Do

Zoom with security issues reported

Methods for continual note-taking, summarizing, and information management

Real-Life Cases

“Graham: “”exploring Mural and Miro here””
Sonia: Whiteboard facility in Zoom”

Charrettes Go Virtual: Missoula: Create Day by day summaries to send to participants of everything covered during the sessions and what was on the schedule the next day. (See clip at 27:24) https://www.youtube.com/watch?v=0h8tVs68iO4&feature=youtu.be

Ideas

Marcin: facilitators could collect insights from small-group and share among the other groups… Draft recommendations in the same way…draft recommendations and their supporting analysis could be printed as a booklet delivered to participants for reflection before decision making.

Technologies

“https://miro.com/
https://www.mural.co/ together with zoom: Mural: post it, nice templates
Zoom”

What NOT to Use/Do

From Anthony: Miro has also worked well with a more tech-savvy group in an online workshop. I would not think it was useful in the context of a broader audience though.

Audio and Video Recording

Real-Life Cases

Ideas

More for later analytical purposes/risks of privacy and confidentiality

How long to stay online? Maximum?

Real-Life Cases

“Mel: divided in 40 minutes sessions with big pauses in between
Democracy Co (Australia): make sure offline breaks are not only frequent but long (absolutely minimum 15 minutes), so that folks have time to go attend to children or other household needs during their breaks (this is in addition to online breaks)
– Carolyn Hendriks (Australia): learn from online class best practices, including very short learning sessions (e.g., 10-minute video), then discussion or individual work.
– Svetla: maximum 2 hours, absolutely”

Ideas

“””Chunking”” (many have said that)
Marcin: LEARNING PHASE/SMALL GROUPS: maximum 1.5 hours, if participants agree. They could be organised 3–4 times a week, and spread over around two months (depending on the issue complexity)”

Number of participants (small groups and large group)

Real-Life Cases

Ideas

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