Ideally, this polarisation will be identified in a pre-deliberation phase (possibly during the wider engagement process or during stakeholder consultations in the design phase) so that a range of solutions can be explored, such as stakeholder negotiations, before the issue reaches the deliberation stage. However, in some cases, highly emotional polarisation and outrage will emerge during a deliberation and facilitators may need to put the deliberative process on hold to avoid having the ‘fight’ play out in the room.
In these situations, MosaicLab recommends the following steps, which are based on their experience, discussions with other leading facilitators and several frameworks for dealing with polarisation and outrage.